Packing and Delivery :
Company Profile :
FAQ:
1. How about the warranty?
We offer 12 months maintenance period to the problems that caused by our design, manufacture, and material quality, and offer the relevant parts and effective services for free if the problems was caused by above reasons. We will offer a life-long technical support, after service for customers.
2. What should I do if we are not able to operate the machine when we receive it?
Operation manual and video demonstration sent along with the machine to give instructions.
3. How do you make our business long-term and good relationship?
a. We keep good quality and competitive price to ensure our customers benefit.
b. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
4. I'm new in our industry, but I'm planing to set up a factory, what can I do ?
We will design the most suitable proposal based on your actual situation, such as the daily production, raw material formula, factory layout, etc. Also we would like to introduce some excellent suppliers of raw materials, bottles, labels, etc if needed. After sales,engineer will be send to fields installation , training and commissioning
5. What about after sale service?
Engineer will go to buyer's factory to install, test machines, and train buyer's staff how to operate, maintain machines. When machine has problem, We will solve basic questions by telephone, email, whatsapp, wechat and video call. Customers showing us the picture or video of the problem. If the problem can be easily solved , we will send you solution by video or pictures. If the problem out of your control, we will arrange engineer to your factory.
